You are here

Introduction to Auto Sales (Module I)

This course covers all the processes involved in selling new and used vehicles.
Introduction to Auto Sales (Module I)
Course Description: 

The proper meet and greet, qualifying a customer, selecting the right vehicle, how to conduct a thorough feature benefit walk-around, test drives, appraisals, service tours, negotiating and the psychology behind it, after-sale, deliveries, prospecting, and follow-up. Leadership, as well as close reading and critical thinking are an emphasized component.

Strong customer service satisfaction is stressed throughout the entire course.  As well as how to achieve high CSI (customer satisfaction scores).


Although many of these topics might sound foreign to you at the moment, this course covers all the tools needed to be a successful sales professional in the auto industry:

Graduates can be placed on the sales floor immediately to begin their new careers.  This course will give you the skills needed to be able to sell any type of vehicle in existence from inexpensive used cars to brand new ultra high-end exotic supercars.  This course is used every single week by major manufacturers all across the United States to train their dealership sales staff.  100% of what you learn in this course will be used in your local dealership on a daily basis.

Graduates receive a National Auto Academy Module I certificate that qualifies them to be able to work in the auto industry.  This certification also comes with lifetime job placement assistance (United States only), along with all other Alumni benefits offered.  Upon completion of the course, National Auto Academy will assist you in finding a position at a local dealership if requested.

Open to all
Please Note: 
Individual states have different requirements for automotive sales consultants – some states have no licensing requirements while other states require passing grades on state administered proctored exams in order sell new or used vehicles. This course covers material for all states: from those states with no licensing requirements to states that do require state sales licenses. Additional state specific material might be needed in some states in order to pass local exams. NAA will acquire this information for those graduates that need it.