The proper meet and greet, qualifying a customer, selecting the right vehicle, how to conduct a thorough feature benefit walk-around, test drives, appraisals, service tours, negotiating and the psychology behind it, after-sale, deliveries, prospecting, and follow-up. Leadership, as well as close reading and critical thinking are an emphasized component.
Strong customer service satisfaction is stressed throughout the entire course. As well as how to achieve high CSI (customer satisfaction scores).
Although many of these topics might sound foreign to you at the moment, this course covers all the tools needed to be a successful sales professional in the auto industry:
Graduates can be placed on the sales floor immediately to begin their new careers. This course will give you the skills needed to be able to sell any type of vehicle in existence from inexpensive used cars to brand new ultra high-end exotic supercars. This course is used every single week by major manufacturers all across the United States to train their dealership sales staff. 100% of what you learn in this course will be used in your local dealership on a daily basis.
Graduates receive a National Auto Academy Module I certificate that qualifies them to be able to work in the auto industry. This certification also comes with lifetime job placement assistance (United States only), along with all other Alumni benefits offered. Upon completion of the course, National Auto Academy will assist you in finding a position at a local dealership if requested.