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FAQ

  • What manufacturers does National Auto Academy teach classes for?

    We teach classes for all auto manufacturers found in the United States: Acura, Aston Martin, Audi, Bentley, BMW, Buick, Cadillac, Chevrolet, Chrysler, Dodge, Ferrari, Fiat, Ford, GMC, Honda, Hyundai, Infiniti, Jaguar, Jeep, Kia, Lamborghini, Land Rover, Lexus, Lincoln, Lotus, Mazda, Mercedes-Benz, Mitsubishi, Nissan, Porsche, Rolls-Royce, Scion, Subaru, Toyota, Volkswagen, Volvo, as well as exclusively pre-owned dealerships.

  • In which states does National Auto Academy hold classes?

    NAA holds classes in all 50 states.  To find out when and where one is local to you, please browse our class locations page or call us directly at 1-800-622-4189.

  • Are there costs involved with taking classes?

    Yes, there are costs involved.  These costs vary depending on the course you are interested in taking.  You can browse through our courses to see current the costs here.  These costs are the same whether the class is taken online or in person, although some of our courses which are taught at colleges go by that specific college class pricing.  If you have any further questions, please speak with us directly at 1-800-622-4189.

  • Some dealerships do not require new hires to take classes, so why should I enroll?

    One word: education.  If you are serious about starting a new career in the auto industry, why would you not want the proper education that will dramatically improve your chances of success? Our instructors came right out of, and work closely with, the industry that you are looking to get into.  Our courses are not based on theory; they are based on real dealership processes that are happening right now at that local dealership where you want to work.  You will use the things you learn in class every single day with every customer you see in that showroom.  What is the alternative to education in dealerships that might not require it? Sink or swim.  Your new managers have dealerships to run, not classrooms.  We run classrooms for dealerships.

  • I already know sales, why do I need to pay for classes?

    One word: education.  Knowing how to swing a baseball bat and setting a national home run record are two different things.  We are here to educate you in order to make you a stronger salesperson.  We want you to be the best you can be and in doing so, we strive to make six figure salespeople with every class we teach.  Is an increase in yearly income over your lifetime worth the price of one or two commissions?  Ultimately classes are an investment in yourself and your career, so only you can answer this question.  Are you worth the investment?

  • Can I take a specific course if I don’t meet the prerequisite requirements?

    Unfortunately you cannot.  The reason for prerequisites is so the students have prior understanding of some or all of the course content.  A student that does not meet the prerequisite would slow down the entire class with constant questions or would simply be lost.  If you are in doubt, we strongly recommend that you take the prerequisite class first and then advance up to your desired course.

  • What is needed for class?

    All that is needed for class is a new notebook and two pens.  Your instructor will supply all other materials.  We allow the use of laptop computers; however, we strongly urge you to also bring a paper notebook and pen.  Classes sometimes run for several hours and can last longer than most batteries.  Power outlets are not always available.  We do recommend bringing lunch or snacks.

  • What is the dress code?

    The dress code for class is business casual, for these classes are sometimes held on location at an actual dealership or in a professional environment.

  • Will I be tested in class?

    Some classes do have tests and some classes do not; however, in classes that do not have tests there might be a state-level exam that will have to be taken.  We have an outstanding success rate so do not fear any potential quizzes or tests.  We take education seriously, and our instructor's main objective is to make sure the students absorb and learn our coursework.

  • What if I fail a course?

    While failing a course is always a possibility, it is highly unlikely.  Our instructors teach at the pace of the class, and in many cases our students benefit from smaller sized classes where the learning is slower and more intimate than larger lecture hall style classes.

  • A state sales license is required in my state in order to sell vehicles. Do I get one from National Auto Academy?

    For states that require a sales license, all licensing must be done in person in your specific state.  NAA does not issue state sales licenses.  We will walk you through the process of obtaining your license; however, in states that require testing, it is up to you pass your exam.  For more specific information about your home state and the requirements there, please consult your instructor or call us at 1-800-622-4189.

  • Am I guaranteed a job after completing a course with NAA?

    Even though all of our graduates from all of our courses are entitled to lifetime job placement assistance throughout their automotive careers, no single person can be guaranteed any specific job upon completion of a course.  We are an academy that offers education.  The education that you receive from us then qualifies you to obtain work within the auto industry.  While we will do our very best to get you that job of your dreams, it is also up to you to make sure that you pass any dealership screening that applicants must go through in order to obtain employment.  Our placement services are extremely successful because dealers want to hire our qualified graduates, so rest assured that we will work non-stop until you are hired, and we will continue to be there for you throughout your entire career.

  • I left my job before 90 days, am I still entitled to my tuition reimbursement?

    If your dealership offers tuition reimbursement, you have to be working for the dealership beyond the 90 days to receive it.  If you left on the 80th day, you will not be entitled to your reimbursement.  Every dealership works differently, so please contact Alumni Services if you have further questions regarding your tuition reimbursement.

  • What is tuition reimbursement, and how does it work?

    For select courses, some dealerships or auto groups have agreed to reimburse hired students the cost of their tuition after a set time frame (usually 90 days).  The logic behind this tuition reimbursement is that the dealer agrees to invest hundreds of hours of training on their new hires, and the new hires agree to stay employed at the dealership with their new found skills for a period of (usually) 90 days.  Once the 90 days are up, the dealer reimburses the new hires the initial cost of tuition, and the new hires continue a prosperous career selling vehicles at the dealership.

  • It has been 90 days and my dealership hasn’t reimbursed my tuition costs, how do I get my tuition reimbursement?

    Based on our agreement with select dealerships, the dealership will offer Introduction to Floor Sales (Module I) graduates a tuition reimbursement after an employment period of (usually) 90 days.  To know if you are at a participating dealer, please call Placement Services at 1-800-622-4189.  If you are in fact at a participating dealership, we can talk to your management or payroll department and arrange reimbursement for you.

  • I did not complete the course, can I still get my certificate?

    You are only certified upon completion of the course.  We, and the automotive industry, take our certification process very serious.  These certificates certify that our alumni are qualified to hold the positions they have diligently studied for.  Manufacturers and dealerships hold faith in that our students have fully completed our coursework, and these manufacturers and dealerships expect our graduates to fully understand everything covered in our courses.  Not completing or missing sections will normally result in a failing grade, and the course will have to be retaken in its entirety.  Since every situation is different, please consult your instructor for more specific information.

  • What exactly is job placement assistance, and how long is it available to me?

    One of the benefits of taking courses through National Auto Academy is that all of our graduates have national job placement assistance available to them throughout their entire automotive careers.  This means that upon completion of any course, Placement Services will be in contact with you to start job placement assistance if needed.  You will have a dedicated placement service specialist assigned to you whose only job is to help you find employment.  All calls are kept confidential.  For more information or to begin placement assistance, please call Placement Services at 1-800-622-4189.

  • I completed a course and I’m moving to a different state, is my certificate valid?

    Yes, your certificate is valid throughout the entire United States.  When relocating, make sure you call us to update your information in our database, and let us help you find that new position with one of our participating dealerships.

  • How do I become a NAA instructor?

    If you have dreams of traveling the country, meeting incredible people from all walks of life, and making a difference by educating students and giving them new careers and positions within the auto industry, please contact us to submit a resume.  Previous auto experience is a must.  careers@NationalAutoAcademy.com

  • I have additional questions, whom should I contact?

    If you have additional questions that are not covered here, feel free to contact us at 1-800-622-4189, or you can email us at info@NationalAutoAcademy.com.